Reading the results

The response table

Open a survey from the Surveys list and you land on its responses. Every submission is a row, newest first, 10 to a page. The first three questions are columns (fewer on a narrower screen, where the table makes room for each row's buttons); the rest appear when you open the row. A rating reads against its scale — 4 / 5, with a star when respondents saw stars — while exports keep the plain number, ready to average. Every answer is shown with the wording of the survey version it was given under, so editing or removing an option later never changes what an earlier answer says. A new response shows up the next time the page loads, and Search responses looks through every answer.

• Click any row to open the full response: every answer laid out in order, with any uploaded files; the row itself shows when it arrived and the language it was answered in. A question with no title is tucked behind Show untitled fields. A table question is laid out row by row, the chosen column beside each row; in the table itself its cell says how many rows were answered.
• Uploaded files appear as download links inside the response, and the same links are written into exports. A link opens the file only for someone signed in to this workspace — a forwarded spreadsheet does not hand its attachments to whoever receives it. Each download lasts five minutes.
• Tick rows to select them, then Delete in the bar that appears — it asks first, saying how many and what goes with them. The selection covers the page you are on and clears when you change page; Esc clears it too.
• The table scrolls sideways on its own without pushing the page around, and works on a phone.

Correcting, removing and emailing

Members and admins get three actions on every row of the table — viewers read but never change:

• Edit opens the response in the same form the respondent filled in — the exact version they answered, prefilled with their answers. The original survey's rules still apply: required questions stay required, options stay the same list, length limits still count, and uploaded files can be replaced or removed. A replaced file is genuinely deleted from storage on save. The dialog has a language toggle, so a bilingual response can be checked and corrected in either language.
• Delete permanently removes the response, its uploaded files and the contact entry it created. On an invite-only survey the invitation reopens, so the person can answer again. It cannot be undone, and it does not give back this month's response allowance.
• Email appears on responses that include the respondent's email address, when the Contacts module is on. Write a subject and a plain-text message; it is delivered in the workspace's email design, in the language the person answered in, and notes which survey it is about.

To reach more than one person, use Email respondents above the table. Everyone who left an email address starts selected; keep them all, or narrow the list — remove pills, or type to filter and pick specific people. Each recipient gets their own separate copy in the language they answered in, recipients never see each other's addresses, and an address that answered twice is emailed once. If any address can't be delivered to, the result names it and offers to retry exactly those. It asks before sending, saying how many people it will reach. The recipients come from the contact directory — responses received while Contacts was off cannot be reached — and one send reaches up to 200 people.

Charts

Switch from Table to Charts and every question that can be counted is summarised automatically — single choice, multiple choice, yes/no and rating questions. Free text, file uploads and tables get a card showing how many people answered them instead, because a chart of unique sentences tells you nothing. The view you pick is part of the page's address, so a refresh or a link you share opens on it.

• Each chart offers the shapes that suit its question — donut, pie, bar, horizontal bar or radar for choices, and bar, area or gauge for ratings. Pick whichever reads best. A rating card also shows its average against the top of the scale (“Average 4.2 / 5”) whichever shape you pick.
• Above the charts sit three numbers worth watching: Responses, Charted questions and the Avg. answer rate — how much of the survey people actually fill in. A low answer rate usually means a question is confusing or too personal.
• Charts follow the workspace brand colour, so a screenshot dropped into a report already matches your identity.

Exporting to CSV or Excel

Use Export CSV or Export Excel at the top of the survey's page, or the survey's ⋯ menu in the list once it has responses. Exporting is for members and admins and is part of the Pro plan. Both formats contain exactly the same data:

• Excel (.xlsx) — a formatted workbook. Choose this for anything a human will read.
• CSV — plain text. Choose this when the file is going into another system or a data tool. An answer that starts with =, +, - or @ is written with a leading ', so a spreadsheet shows it as text instead of running it as a formula; plain numbers are left as they are.

• Columns are headed by the question titles, in the language the app is in. Every file starts with the response ID, the time it was submitted (with your workspace's time-zone offset) and its language.
• Files that respondents uploaded are not embedded — the export lists each file's name and its download link, clickable in Excel.
• Locked responses — those past your plan's cap — are left out until the plan is raised.
• Every export is logged with who ran it and when, and appears in the Activity log. Response data leaving the platform is worth a record.

Workspace analytics

The Analytics screen zooms out from one survey to all of them. It answers the questions you get asked in a meeting:

• How many surveys do we have and how many are published, how many responses have we collected in total, and how many in the last seven days?
• How are responses trending over the last 30 days?
• Which five surveys are collecting the most?
• What is the Arabic-to-English split of our audience? (Useful when deciding which language to write first.)
• What arrived most recently? Latest responses lists the ten newest, without contact details. The figures can be up to a minute old.