Answering a survey

Opening the survey

Tap the link you were sent. It opens in your normal browser and works on a phone, a tablet or a computer. You do not need an account, a password, or any app.

• Choose your language with the globe button at the top of the page — it is there when the survey was published in both languages, and it is labelled with the other one. The whole survey switches between Arabic and English, the page flips direction with it, and what you already answered stays.
• Answer at your own pace. Questions you must answer carry a small grey “Required” tag; the rest you may skip. The number above each question (like 3 / 12) shows where you are, and it fills in once that question is answered. On a survey of four questions or more, a small counter at the top keeps track of how many you have answered.
• Longer surveys are split into pages. Use the Next and Previous buttons — going back never erases what you already typed.

Attaching a file

Some surveys ask you to upload something — a document, a photo, a certificate. Tap the upload area, pick the file, and wait for it to finish before you submit.

Submitting

Press Complete on the last page. A quick automatic check in the background confirms you are a person and not a script, then your answers are saved and a thank-you message appears. The line under the button says that submitting means accepting the Privacy Policy.

• If the survey asked for your email address, a confirmation message is sent to it automatically. It confirms the submission — there is nothing to click.
• You cannot edit a response after submitting. If you made a mistake, contact the team that sent you the survey — they can correct a response for you.
• Some surveys accept one response per person. If you try a second time you will see a message saying you have already responded.

Personal invitations

Some surveys are open to invited people only. In that case you receive an email with a link that is yours alone — it identifies you, so please do not forward it. Someone else opening it would answer in your place. It can be used to answer once; after that it tells you that you have already responded.

What happens to your answers

• They are stored in the platform's own database and read by the members of the team (the workspace) that runs the survey.
• The platform records which language you answered in, the time of submission and your browser's description (for example “Safari on iPhone”). It does not store your IP address — only a salted, one-way scrambled version of it, used to stop the same person submitting twice and to slow down abuse.
• Files you upload are stored privately. Once you submit, only the survey's team can open them — signed in to their workspace.
• If the survey asked for your name, email or phone number, the team may keep them in its contact directory and can email you a follow-up about your response.

The full details are in the Privacy Policy and the Terms of Use.

If something goes wrong