Your account & security

What lives on your profile

The Profile screen holds everything that is yours alone — as opposed to Settings, which holds workspace settings alongside this device's display preferences. The header shows when you joined (Member since).

• Your name — how you appear on the team list, as the sender of emails you write to respondents, and on invitations you send. (The activity log records your email address.) You can change it at any time.
• Your email address — the one you sign in with and receive codes and invitations at. You can change it; see Changing your email.
• Your role — in the workspace you are in, shown for reference. An admin can change it, except the owner's, which nobody can.
• Your picture — taken from Google or Microsoft when you sign in with one of them, so there is nothing to upload. If you signed up with an email and password, or your provider has no picture to give (Apple does not), your initial is shown instead.

Changing your email

Your email address is how you sign in and where the platform reaches you, so changing it is confirmed from the new mailbox — not just typed in.

1. 1

   Enter the new address

   Profile → Email address. Type the new address and press Send code.

2. 2

   Find the code

   A 6-digit code arrives at the new address within a minute. If nothing comes, check the spelling and the spam folder, then use Resend code.

3. 3

   Confirm

   Enter the code and press Verify. The change applies immediately: the header, your team page and every future email use the new address, and you sign in with it from now on.

• An address that belongs to another account cannot be taken over. Asking for a code looks the same as for any other address, but nothing arrives — sign in to that account instead.
• Signing in with Google, Microsoft or Apple keeps working after the change — the link is to your provider account, not to the address.
• Passkeys and your password are untouched. Only the address changes.

Your sign-in methods

Sign-in methods on your profile lists every way into your account: a password, if you set one, and each provider — Google, Microsoft, Apple — that is linked to it, with the date it was set or linked. Passkeys have their own list just below. Email code on the sign-in page works for every account, so it is not listed.

Two doors, one account: if you signed up with a password and later pressed Continue with Google using the same email, the platform recognised the address and opened your existing account rather than creating a second one. This list is where you can see that both doors are yours. The method you used last is marked, the same way the sign-in page marks it.

Your password

Change it from Profile → Change password — you will be asked for your current password, then the new one twice. A new password must satisfy every rule below, and a live meter shows which ones you have met as you type. Changing it signs you out on every other device. An account that has never had a password — made with Google, say — sets its first one with Forgot password? on the sign-in page.

• At least 8 characters
• One lowercase letter
• One uppercase letter
• One number
• One symbol

Passkeys — the better way in

A passkey replaces your password with your fingerprint, your face, or your device's PIN. There is nothing to remember and nothing to steal: the secret never leaves your device, so it cannot be phished, guessed or leaked in a breach.

1. 1

   Add one

   Profile → Passkeys → Add a passkey. Your device asks you to confirm with a fingerprint, face or PIN.

2. 2

   Name it

   It is added as «Unnamed passkey». Press Rename and give it a name you will recognise later — «Work laptop», «My phone» — so you know which is which.

3. 3

   Sign in with it

   Press Passkey on the sign-in page. No email, no password, one confirmation.

Your profile shows how many passkeys you have registered against the maximum — see Limits for the number. There is a cap so the list stays short enough to recognise every entry in: a credential you cannot place is one you should remove. At the limit, Add a passkey is disabled until you delete one.

The language we email you in

Communication language on your profile controls the language of the emails the platform sends you: sign-in, verification and reset codes, the welcome email, usage warnings and first-response emails (which go to the owner), and survey invitations sent to you. It is deliberately separate from the interface language, so you can work in an English dashboard and still receive Arabic email, or the other way round. A team invitation is the exception — it is written in the language the person inviting you picked.

The setting travels with you, not with whoever presses send. A colleague inviting you to a survey while working in an Arabic dashboard still reaches you in English if that is what you chose here.

Respondents have no profile to set, so the platform uses what they have already told it — see How a language is chosen.