Questions & troubleshooting

No. Open the link and answer. Accounts exist only for the team running the surveys.

Not yet — answers are saved only when you submit. Plan to finish a long survey in one sitting.

Not from your side. Contact the team that sent you the survey — they can correct a response for you.

If the survey did not ask for your name or email, nothing in the response names you — it keeps only the language, the time, your browser's description and a one-way scrambled version of your IP address. Personal invitation links are the exception — those are tied to the person invited.

Yes — the survey is designed for a phone first, in both Arabic and English, and needs no app.

No. Editing always happens on a private draft; the published version keeps serving respondents until you press Publish. Until you do, the builder shows Unpublished changes beside “Saved”, and the survey's own page says so too.

The answers stay exactly as they were, stored against the version they answered. Rewording a question keeps one column, headed with the newest wording. Deleting a question and adding a new one starts a new column; older responses keep theirs.

Turn off the Accepting responses switch on its row in the Surveys list to pause it, set a closing date in Survey settings, or archive it to close it and take it out of the active list. All three are reversible; deleting is not.

Not yet. Showing or hiding a question based on an earlier answer (conditional logic) is coming to the Pro plan. Today every respondent sees every question on a page — split the survey into pages, or run two surveys, when groups genuinely need different questions.

Have them use Forgot password? on the sign-in page to reset with an emailed code, or Email code to sign in with a six-digit code. If they joined with Google, Microsoft or Apple, they use that button. If their invitation never arrived or has expired (they last seven days), an admin can invite them again from the Workspace page — that sends a fresh link.

The Activity log is for admins and the owner, and it is part of the Pro plan. Inviting people, changing roles and the Branding page are admin-only too — see Team & roles and The activity log.

It should not any more: the CSV starts with a marker that tells Excel the file is UTF-8, so Arabic opens correctly. If an older program still shows broken text, use the Excel (.xlsx) export instead, or import the CSV and pick UTF-8.

Usually not. Notifications, respondent confirmations and usage warnings are kept and retried several times, over up to about an hour, if our mail provider is unreachable, so they arrive late rather than never. Sign-in codes and invitations are the exception on purpose — a code that turns up an hour later is no use, so ask for a new one instead.

Your survey keeps collecting. If email is down, confirmations queue and go out when it recovers. If our spam check cannot be reached, answers are accepted under a tighter limit. If file storage is down, uploading a file fails with a message — the rest of the survey can still be sent, though a survey whose file question is required waits for storage to return. A respondent is never turned away because something behind the scenes is having a bad day.

Start with an admin on your team — most things are a permission or a setting. If it is us, write from the contact page: choose what it is about, and you get a reference number and a reply within one working day. A security issue goes the same way and is described on the security page. Fixes and new features are announced in What's new.