A QR at reception; feedback before the patient reaches the car.
Clinic patient feedback
The problem
“Patients tell the receptionist everything and the doctor nothing. By the time a complaint reaches me it has been through three people and lost its facts — and the happy patients never say anything at all.”
A clinic also cannot send its patients to a survey hosted who-knows-where: health impressions are sensitive, and the administrator answers for where they live.
The survey that solves it
- How was your visit today? (rating)
- Waiting time, reception, doctor — a rating grid
- Would you recommend us? (yes / no)
- Anything we should fix? (long answer, optional)
- Phone number, only if you want us to follow up (optional)
Clinic patient feedback
How was your visit today?
128 responses
Excellent74
Good41
Needs work13