Registration & requests
Property viewing request
Ask the four things that decide whether a viewing is worth the drive.
Why this survey gets sent
“I drove 40 minutes to open a villa for somebody who wanted an apartment, could not afford either, and then did not come.”
Viewings are the expensive part of an agency's week: an hour of driving and waiting for every half hour of showing. Four short questions asked before the appointment — which property, buy or rent, how many bedrooms, what budget — are the difference between a diary full of visits and a diary full of the right ones.
What is in it
- The property reference from the listing (required)
- Name and phone number (required)
- Buying or renting?
- Bedrooms wanted, and a budget band
- Is the financing already arranged?
- Preferred day, and a time of day rather than an exact hour
About 4 min to answer
Property viewing request
About 4 min
How to write this survey
The reference number is the request
Nearly every viewing that goes wrong goes wrong here: somebody asks to see “the villa on the main road”, is shown a different one, and half a day is lost on both sides. Put the property reference first and make it required — it is the only field that tells you which keys to take with you.
Then make that reference easy to carry from the listing to the page: print it in the same place on every listing, and put it inside the QR code or the link so it arrives already written wherever you can manage it. Somebody typing a reference from memory types it wrong, and a wrong reference is a request you must ring about before you can even book it.
Qualify without interrogating
Three answers decide whether a visit is worth arranging: buying or renting, how many bedrooms, and the budget band. They cost the visitor about 15 seconds and they save an agent an afternoon, because most wasted viewings are viewings of a property that never matched what the person was looking for.
The bands in this template are placeholders. Replace them with your currency and with the ranges your listings actually sit in, and keep sale ranges apart from rental ones — a list that mixes a monthly rent with a purchase price makes every answer unreadable. Always leave a “prefer not to say” option: a serious buyer who will not type a number into a page is still a serious buyer.
Ask for a day and a time band, not an exact hour
An exact time typed by the visitor reads like a confirmed appointment, and you have not confirmed anything yet. Ask for the day and the part of the day — morning, early afternoon, late afternoon, evening — then settle the exact hour on the phone. That keeps you free to put two visits in the same neighbourhood together without breaking a promise.
Four bands is the right number. Two means half the people pick one that does not really suit them; eight turns the question into a timetable. And write the edges of each band as numbers — “late afternoon, 3 to 6” — because the name of a part of the day means a different hour to every reader.
Leave the documents for the office
A public page is not the place for identity photos, salary slips or bank letters. A viewing request needs a name, a phone number, a property and a time; everything beyond that collects sensitive material about people who mostly will not buy, and leaves you responsible for keeping it safe.
Financing stays a yes-or-no question at this stage: “is your financing already arranged?” is enough to order your week, and it asks for no paperwork at all. Keep it optional — it means nothing to a tenant, and a buyer who is still comparing offers may not have an answer yet.
The request is the start of the follow-up
Say on the thank-you screen what you will do and when: “we call within two working hours to confirm the appointment.” An unconfirmed request is the single biggest cause of a no-show, and a reminder sent the day before the visit cuts them further than any question you could add to the page.
Make the last field an optional email, offered as a choice rather than demanded: “if you would rather we write than call.” Whoever leaves one has earned a single useful message — the location and a photograph or two — not a weekly circular of listings they never asked for.